Frequently Asked Questions

What does Explore cost? The full price of Explore is $1,895, not including hotel rate and additional training classes. Discounts and special rates are offered. See pricing. Is room rate included in the cost? No, but we are offering a special discounted rate when booked alongside your event registration. See pricing. Is training included in the cost? No, training classes are offered for an additional fee of $600 per class and should be booked at the time of event registration. I started my registration and didn’t finish. How can I complete my registration? Contact Explore Registration at 720-722-7331 or If I cancel my registration, can I transfer my hotel reservation to another attendee? Yes, please contact Explore Registration at 720-722-7331 or Can I bring a guest? You must be registered to attend Explore main events. Personal guests can register for dinner events through the Explore registration site. If you have any questions, contact Explore Registration at 720-722-7331 or How do I book a hotel for Explore? In order to receive a discounted room rate and ensure there is a room available for your stay, we recommend booking your hotel room at the time of Explore registration. After completing your Explore registration, instructions for booking a hotel room will be included in your registration confirmation email. I’ve already registered for Explore. How can I add a hotel reservation to my registration or make changes to my existing hotel reservation? By clicking the Sheraton Dallas registration link on your registration confirmation email or contact Explore Registration at 720-722-7331 or

What is the hotel room cancellation policy? Any hotel cancellations must be done directly with the Sheraton Dallas Hotel at +1-214-922-8000 Can I make a hotel reservation for a second hotel room for family or friends traveling with me? Yes, the hotel registration link allows you to book multiple room nights prior to our cut-off date of Friday, April 6. Can I pay the hotel with a different credit card than the one I provided when I reserved the room? Yes. But please bring a valid credit card and photo I.D. with you at check-in. I’m not staying at the hotel.  What parking is available?  Yes, self parking is $18.00 per day at the Sheraton Dallas Hotel, and valet is $31.00 per day. The Sheraton Dallas Hotel has 2 parking garages. The main parking garage is located opposite the main hotel entrance on Olive Street. The second parking garage is located beneath the hotel with an entrance on Pearl Street, directly behind the hotel. I have been wait-listed for a hands-on training course. What happens next? You will be contacted when a spot becomes available. Due to the high demand for training classes, we advise you to sign up early! Can I sign up for multiple training classes? Yes, but be sure to check for any scheduling conflicts. Can I cancel my training classes? Cancellations are accepted but may be subject to fees. Contact for more information or view the cancellation policy. Do you have a question we’ve missed here? Please email us at and we will respond with the answer as quickly as we can. See you in Dallas!